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S&D Ambassador NEW Website Transition FAQs

6 articles

All you want to know as a legacy customer and Ambassador about your logins, points, gift cards, order history and more!

Articles

Legacy Ambassador Login Reset: How to reactivate your account!

Welcome to Stella & Dot's new website!. If you are a legacy Ambassador visiting the new stelladot.com or ever.com websites for the first time, you will need to reactivate your account on both websites. Two separate websites with separate customer acc

Legacy Customer Login Reset: How to reactivate your account!

Welcome to Stella & Dot's new website!. If you are a legacy customer visiting the new stelladot.com or ever.com websites for the first time, you will need to reactivate your account on both websites. Two separate websites with separate customer accou

As an Ambassador, how do I help my customer reactivate their account?

Reactivating a customer account is simple and easy for the customers to do themselves!. Share this help desk article, "Legacy Customer Log In Reset- How To Reactivate Your Account.". Tell your customer to follow those steps, and remind them they have

RESOLVED Website Issues

Hi Gorgeous!. We want to set your mind at ease!  We are aware of and actively working to resolve the following key known issues, as well as additional minor issues, site merchandising, typos, etc:. RESOLVED ISSUES:. EVER SUBSCRIBE TO SAVE IS LIVE! Le

Commissions for Orders Before 9/1

Hi!. We want to apologize for any confusion around the deleted commissions for several orders before the site migration. WHAT HAPPENED. Backordered items payments were processed on 8/31 to finalize the commission payout of all orders before site migr

Site Login. Clarity & An Apology from Our Website Team

We have received numerous reports of users being unable to log in to their accounts at the new stelladot.com and ever.com sites. Here is what we have concluded: we messed up. Our communication around what to do as a customer signing on for the first