Beta Site Known Issues *UPDATED 9/15 9:22 am EST*
Affiliate discounts were not correct/consistent.
ACCOUNT LOGIN & ACCOUNT INFORMATION
- EVER activation emails Emails from our ever.com may be going to spam/junk folders, preventing users from claiming their ever.com customer accounts. We have located the issue with the email configuration and are working to resolve this now. FIx estimate is early Tuesday, September 6th. Customers who haven't received their activation email are advised to check spam/junk folders first, and if still not found, contact us for a request to re-send this email once the configuration issue is resolved.
- Login is hard to find on the mobile menu RESOLVED
CUSTOMERS BEING SHOWN AS AFFILIATES
- Customers seeing affiliate view of account as if they were an affiliate: RESOLVED
- Customers are given affiliate status when placing orders. This was happening between 91/-9/4.
- Shopping with your ambassador is not showing on ever.com RESOLVED
- KEEP sliders, not in the proper section RESOLVED
- EVER skincare view all not showing RESOLVED
- On affiliate dash, you can toggle from ever to Stella but not from Stella to ever on desktop. Fix in progress
COMMISSION RATE ERROR Some new customer orders are not being paid the new customer order rate. RESOLVED We have located and believe we have resolved this issue. You may contact us and include the order number if you believe you have an order that is not showing the correct new customer rate. However, we will identify and proactively resolve any cases. Contact is not necessary.
AMBASSADOR CODE SHARING
- The Ambassador referral link & code description is confusing. RESOLVED
- The NEW Customer coupon code description is confusing RESOLVED
- Inaccurate ship price showing: RESOLVED
- Canadian store should default to CAD Currency based on IP address. Actively being addressed.
- Mobile navigation menu: Currency selection is being blocked by Affiliate Shopping Identifier. RESOLVED
POINTS FOR PRODUCT CREDIT / CUSTOMER REWARDS
- Points are only viewable on the Ever site. RESOLVED
- Only up to $20 can be redeemed at a time. RESOLVED
GIFT WITH PURCHASE - RESOLVED
- The gift was not discounted as free in the cart. RESOLVED September 4th.
- 16 customers were charged which should have been. all refunds are in process. no action is needed by the customer or ambassador.
LOUNGE NOT LOADING - RESOLVED
- The lounge was taken down due to the migration, but is now back up! You can login here.
Affiliate Dashboard Glitches -
- photo of affiliate appears on Stella site but not ever (at bottom left)
- toggle appears on EVER site but not EVER
- tab titles do not match
- Quick links are not updating ( will soon show links to the help center for easy how-to videos and FAQs on Affiliate questions)