Refund policy

If you’re not absolutely delighted with your S&D Brands (Ever Skincare or Stella & Dot) purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you a cash refund within 21 days (45 days on Ever Skincare purchases) and Store Credit within 90 days. Returns or exchanges are accepted on unworn items in resalable condition. Sale items as marked, Gift Cards, Display Items, Business Supplies, personalized engravables, monthly Style For a Steal items, and any markdowns are Final Sale and cannot be returned or exchanged.

Contact your S&D Ambassador to get your return started. Your Ambassador will provide you with a return shipping label to make it fast and easy. If you are unable to contact your Ambassador, please contact our Delight Center and a Delight Associate will be happy to assist you!

Please keep in mind when returning or exchanging an item:

• Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
• Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 14 days from your order date. Items that break prior to wear or have any product defects must be reported within 14 days of receipt to be eligible for a refund, exchange or replacement.
• Refunds: We are happy to provide you a cash refund within 21 days (45 days on Ever Skincare purchases), and Store Credit refund within 90 days. When you refund to Store Credit or original payment, we will also include initial outbound shipping up to one time. Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, a cash refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Ambassador with cash or check? If so, please contact your Ambassador as she will need to refund you directly.
• Return Shipping Fee: We offer free returns for 90 days. A free return shipping label is included to be used within 90 days from when the order was placed to help facilitate returns. Replacements will continue to be at no cost.
• Replacements within 120 days may be returned at no additional charge. To replace an item due to a manufacturer's defect, please contact your Ambassador who can assist you. After 120 days, please contact the Delight Center for assistance.
• Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Ambassador with cash or check? If so, please contact your Ambassador as she will need to refund you directly.
• Reminder for Final Sale Items: All engraved pieces, monthly Style For a Steal items, gift cards and any markdowns are considered Final Sale and are not eligible for return or exchange.

Examples of manufacturer’s defect:

• Non-functional clasp
• Abnormal discolorations (beyond normal variations in natural stone colors)
• Jump ring or chain link that is not closed properly
• Different from described lengths

To return your items to Stella & Dot, simply

1. Place your items to be returned with your packing slip in a box.
2. Affix your return shipping label to the outside of your box.
3. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.