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EVER Subscription Migrations

Customer Transition FAQs

Transition Plan for Subscribe to Save Orders

  • Existing Subscribe to save orders will migrate to our new site, however, customers will need to update their payment method to resume subscription.

  • The customer’s preferred legacy ambassador will continue to earn commission on the customer’s existing Subscribe to save orders.

  • Customers will continue to receive email notifications for upcoming orders, however, affiliates will not be copied on customer emails.

  • Any changes made to subscriptions before 10PM PST 8/31 will carry over into the new site.

  • Subscriptions and payments will begin migrating on 9/1 but may not be finalized until 9/6.


Subscriptions with next order date scheduled for...

Will actually process on...

Upcoming Order emails will be sent on…

Retry attempts (in days) for any errors ...

Final retry attempt will be on....

Old Platform

Old Comp Plan

25-Aug

25-Aug

22-Aug

5

30-Aug

26-Aug

26-Aug

23-Aug

5

31-Aug

27-Aug

27-Aug

24-Aug

4

31-Aug

28-Aug

28-Aug

25-Aug

3

31-Aug

29-Aug

29-Aug

26-Aug

2

31-Aug

30-Aug

30-Aug

27-Aug

1

31-Aug

31-Aug

31-Aug

28-Aug

0

31-Aug

Cutover to new Platform - ALL order processing disabled

New Platform

New Sales Model

1-Sep

9-Sep

No subscriptions processing as we:


  • migrate subscriptions and saved payments,

  • allow for customer accounts to be claimed and users to get acquainted with subscription management, and

  • allow the regular subscription notification cycles to begin processing.

2-Sep

9-Sep

3-Sep

9-Sep

4-Sep

9-Sep

5-Sep

9-Sep

6-Sep

9-Sep

7-Sep

9-Sep

8-Sep

9-Sep

9-Sep

9-Sep

6-Sep

5

14-Sep

10-Sep

10-Sep

7-Sep

5

15-Sep



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