Return Policy & FAQsUpdated 4 months ago
If you’re not absolutely delighted with your Stella & Dot purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you with a cash refund within 21 days and Store Credit within 90 days. *Terms and conditions apply to US orders- see terms for Canadian Orders Below*
If you discover your purchase contains a damaged or defective item within 365 days of purchase, we will send a replacement of your purchased item free of charge as long as the item is still available and not out of stock.
Returns or exchanges are accepted on unworn items in a resalable condition. Personalized engravables, gift cards, and sale items marked as Final Sale cannot be returned or exchanged.
To return your items to Stella & Dot, simply:
- Submit a return request here.
- Place your items to be returned with your packing slip in a box.
- Affix your return shipping label to the outside of your box.
- Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.
Can I return something purchased with a coupon or credit?
- Yes. We’ll provide your refund in the form of Store Credit in the amount paid for the item. You will just need to set up an account online and we’ll take care of the rest.
Can I edit or update my order once I’ve submitted it?
- Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.
My item is on back order. Can I cancel it?
- Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact the Stella & Dot Customer Support to assist you with this.
- Your Ambassador can assist you in processing any returns for items purchased with Style Rewards. Any unworn items purchased with Style Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 40% off credit can be refund to your original form of payment for 21 days or to Store Credit for 90 days.
Where can I locate a return shipping label?
- Once a return is submitted, the system will email you a return shipping label. If you did not receive the label, be sure to check your spam or junk folders, or contact your Ambassador to request a copy. You can also reach out to the Delight Center via chat or email at www.stelladot.com/help.
When will I receive my refund?
- As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail.
- Once we process your return, you will see your refund payment after 30 business days depending on your issuing bank and/or billing cycle.
- If you paid your Ambassadors with cash or a check, your Ambassador will need to refund you directly.
How do I return a Stella & Dot gift I received?
- Please contact the Stella & Dot Customer Support and we will be happy to help you. A Delight Associate can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.
- During the holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.
Do we offer price adjustments?
- At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.
I bought an Engraved/Personalized item, am I able to return?
- If your product is personalized, then it is non-returnable.
- If your product is blank/non-personalized, then the current Customer Return Policy applies
- Exceptions for Personalized/Engraved Products, please contact the Delight Center within 30 days of purchase and we will assist you through the replacement of your items if any of the following are true:
- If visual previewing is different than actual personalized product
- If what you see in the catalog is different than what you see in-person
- If quality is bad or if there is a manufacturer’s defect