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Beta Website Transition FAQs

12 articles

All you want to know as a legacy customer and Ambassador about your logins, points, gift cards, order history and more!

Articles

Beta Site Known Issues *UPDATED 9/15 9:22 am EST*

Hi Gorgeous!. We want to set your mind at ease!  We are aware of and actively working to resolve the following key known issues, as well as additional minor issues, site merchandising, typos, etc:. EVER SUBSCRIBE TO SAVE IS LIVE! Learn more about the

Legacy Ambassador Login Reset: How to reactivate your account!

Welcome to Stella & Dot's new website!. If you are a legacy Ambassador visiting the new stelladot.com or ever.com websites for the first time, you will need to reactivate your account on both websites. Two separate websites with separate customer acc

Legacy Customer Login Reset: How to reactivate your account!

Welcome to Stella & Dot's new website!. If you are a legacy customer visiting the new stelladot.com or ever.com websites for the first time, you will need to reactivate your account on both websites. Two separate websites with separate customer accou

As an Ambassador, how do I help my customer reactivate their account?

Reactivating a customer account is simple and easy for the customers to do themselves!. Share this help desk article, "Legacy Customer Log In Reset- How To Reactivate Your Account.". Tell your customer to follow those steps, and remind them they have

How to Share a cart

Want to share a cart with your customer for easy shopping?. Follow these easy steps!. Option 1: Share a Cart with Your Code. Browse the store for your recommended products and add to cart. Click ‘Share Cart’ and send the cart to your customer with yo

EVER Subscription Migrations

Existing Subscribe to save orders will migrate to our new site, however, customers will need to update their payment method to resume subscription. The customer’s preferred legacy ambassador will continue to earn commission on the customer’s existing

Subscribe to Text Communications

We are excited to share updates and need to know info via text. In order to subscribe to legacy ambassador and affiliate texts please text GO STELLA or GO EVER to 833-268-0767

The Lounge Is Back!

Hi Gorgeous!. You can now login to your Affiliate Lounge here!. Xoxo,

Affiliate Commission Correction in Progress!

Hi Gorgeous!. We identified the issue causing some orders to show $0 commission and it has been resolved. The next step is to ensure all impacted orders placed prior to 9/7/22 are correctly assigned their commission. We are actively working through t

Deleted Commission from Pre-Migration Orders

Hi!. We want to apologize for any confusion around the deleted commissions for several orders before the site migration. WHAT HAPPENED. Backordered items payments were processed on 8/31 to finalize the commission payout of all orders before site migr

Delay in Return Processing from Previous Site

We are actively working through processing the returns coming in from our old system. This is a manual process and is done in our old system. We are on a 7-10 business day turn around time right now. Please do not re email in if you have already sent

Site Login. Clarity & An Apology from Our Website Team

We have received numerous reports of users being unable to log in to their accounts at the new stelladot.com and ever.com sites. Here is what we have concluded: we messed up. Our communication around what to do as a customer signing on for the first