FAQs
Returns & Exchanges
If you’re not absolutely delighted with your Stella & Dot purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you with a cash refund within 21 days and Store Credit within 90 days. *Terms and conditions apply to US orders- see terms for Canadian Orders Below*
If you discover your purchase contains a damaged or defective item within 365 days of purchase, we will send a replacement of your purchased item free of charge as long as the item is still available and not out of stock.
- Canadian returns are subject to a flat rate return label fee of $15 USD for returns and $10 USD for exchanges due to international shipping costs.
Returns or exchanges are accepted on unworn items in a resalable condition. Gift cards, and sale items marked as Final Sale cannot be returned or exchanged.
To return your items to Stella & Dot, simply:
- Submit a return request here.
- Place your items to be returned with your packing slip in a box.
- Affix your return shipping label to the outside of your box.
- Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.
Can I return something purchased with a coupon or credit?
- Yes. We’ll provide your refund in the form of Store Credit in the amount paid for the item. You will just need to set up an account online and we’ll take care of the rest.
Can I edit or update my order once I’ve submitted it?
- Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.
My item is on back order. Can I cancel it?
- Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact the Stella & Dot Customer Support to assist you with this.
How do I return a Style Reward item?
- Your Ambassador can assist you in processing any returns for items purchased with Style Rewards. Any unworn items purchased with Style Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 40% off credit can be refund to your original form of payment for 21 days or to Store Credit for 90 days.
Where can I locate a return shipping label?
- Once a return is submitted, the system will email you a return shipping label. If you did not receive the label, be sure to check your spam or junk folders, or contact your Ambassador to request a copy. You can also reach out to the Delight Center via chat or email at www.stelladot.com/help.
When will I receive my refund?
- As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail.
- Once we process your return, you will see your refund payment after 30 business days depending on your issuing bank and/or billing cycle.
- If you paid your Ambassadors with cash or a check, your Ambassador will need to refund you directly.
How do I return a Stella & Dot gift I received?
- Please contact the Stella & Dot Customer Support and we will be happy to help you. A Delight Associate can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.
- During the holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.
Do we offer price adjustments?
- At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.
I bought an Engraved/Personalized item, am I able to return?
- If your product is personalized, then it is non-returnable.
- If your product is blank/non-personalized, then the current Customer Return Policy applies
- Exceptions for Personalized/Engraved Products, please contact the Delight Center within 30 days of purchase and we will assist you through the replacement of your items if any of the following are true:
- If visual previewing is different than actual personalized product
- If what you see in the catalog is different than what you see in-person
- If quality is bad or if there is a manufacturer’s defect
If an item is marked Final Sale, it is not eligible for return or exchange.
Items are clearly marked as Final Sale in red on the website. If you need assistance with an item purchased on final sale, please email the order details and your concern to [email protected].
The Final Sale Tag can be seen on the item's description on the right side of the page.
Xoxo,
Refund policy
If you’re not absolutely delighted with your S&D Brands (Ever Skincare or Stella & Dot) purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you a cash refund within 21 days (45 days on Ever Skincare purchases) and Store Credit within 90 days. Returns or exchanges are accepted on unworn items in resalable condition. Sale items as marked, Gift Cards, Display Items, Business Supplies, personalized engravables, monthly Style For a Steal items, and any markdowns are Final Sale and cannot be returned or exchanged.
Contact your S&D Ambassador to get your return started. Your Ambassador will provide you with a return shipping label to make it fast and easy. If you are unable to contact your Ambassador, please contact our Delight Center and a Delight Associate will be happy to assist you!
Please keep in mind when returning or exchanging an item:
- Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
- Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 14 days from your order date. Items that break prior to wear or have any product defects must be reported within 14 days of receipt to be eligible for a refund, exchange or replacement.
- Refunds: We are happy to provide you a cash refund within 21 days (45 days on Ever Skincare purchases), and Store Credit refund within 90 days. When you refund to Store Credit or original payment, we will also include initial outbound shipping up to one time. Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, a cash refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Ambassador with cash or check? If so, please contact your Ambassador as she will need to refund you directly.
- Return Shipping Fee: We offer free returns for 90 days. A free return shipping label is included to be used within 90 days from when the order was placed to help facilitate returns. Replacements will continue to be at no cost.
- Replacements within 120 days may be returned at no additional charge. To replace an item due to a manufacturer's defect, please contact your Ambassador who can assist you. After 120 days, please contact the Delight Center for assistance.
- Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Ambassador with cash or check? If so, please contact your Ambassador as she will need to refund you directly.
- Reminder for Final Sale Items: All engraved pieces, monthly Style For a Steal items, gift cards and any markdowns are considered Final Sale and are not eligible for return or exchange.
Examples of manufacturer’s defect:
- Non-functional clasp
- Abnormal discolorations (beyond normal variations in natural stone colors)
- Jump ring or chain link that is not closed properly
- Different from described lengths
To return your items to Stella & Dot, simply
- Place your items to be returned with your packing slip in a box.
- Affix your return shipping label to the outside of your box.
- Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.
Shipping & Delivery
Shipping offers shown on our website apply to US Domestic
What is processing time and how does it impact my order?
- We make every effort to process your order within 2 business days (Monday-Friday) from your order date. Extended processing times may occur during new product launches and the holiday season.
Tracking your order:
- To track your order’s processing and shipping status, check the orders tab in your account. Once your order has been shipped, you will receive a shipment confirmation email. Please allow 1-2 days before tracking updates.
Can I ship to Alaska, Hawaii, Puerto Rico, and US Territories?
- Absolutely, but it may take a little longer to get there, and based on our costs, its costs more. Please allow 4-9 business days for shipments to Puerto Rico and US Territories. We currently do not offer expedited service to these locations.
What are the shipping restrictions?
- P.O. Boxes and Military APO/FPO/DPO addresses cannot receive guaranteed shipping. Our suggestion is to select standard shipping as a preferred shipping method.
What are the shipping charges for returning an order?
- If for any reason you are not satisfied with your order, domestic orders can be returned free - if your return is initiated within 21 days of purchase, return shipping's on us.
Will I have to sign for my package?
- We do not require a signature when we ship your package. However, the driver might decide to ask for a signature, which is at his or her discretion. It is recommended that you choose a secure shipping address to ensure your product is received and delivered in a timely fashion.
Processing and delivery days fall on business days (Monday - Friday). Standard Federal/Public Holidays are not included in business day calculations. Orders normally ship within 2 business days after placement.
OPTION | PRICE | PROCESSING & DELIVERY | |||
| Standard Shipping Spend $100 | $7.95 FREE | 4-7 Business Days | |||
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Expedited Shipping is available in the continental US, but is not currently available in Puerto Rico.
While we ship to APO/FPO addresses for the same flat rate, we are unable to control the speed at which these packages travel. Please allow for additional time for these packages to be delivered.
Orders bound to UK/EU will take 9-12 business days from when the package leaves the warehouse or once you receive a tracking confirmation.
Note: Heavy items (such as displays) are subject to a shipping surcharge. Surcharges can be found within item descriptions on the product page. Click here to see some of our display items.
WHAT DAY CAN I EXPECT MY ORDER TO BE DELIVERED?
Cut-off time 11 CST (Central Standard Time)
Order Placed | Expedited 2-3 Business Days | Expedited 3-4 Business Days | Expedited 4-5 Business Days | Standard Shipping 4-7 Business Days (Non – Guaranteed) |
|---|---|---|---|---|
Sunday* | Wednesday | Thursday | Friday | Tuesday (Following) |
Monday* | Thursday | Friday | Monday | Wednesday (Following) |
Tuesday* | Friday | Monday | Tuesday | Thursday (Following) |
Wednesday* | Monday | Tuesday | Wednesday | Friday (Following) |
Thursday* | Tuesday | Wednesday | Thursday | Monday (Following) |
Friday* | Wednesday | Thursday | Friday | Tuesday (Following) |
Saturday* | Wednesday | Thursday | Friday | Tuesday (Following) |
*Please note, the days listed assume the order is placed before 11 am CST. If the order is placed after 11 am CST, please expect an additional one business day to the above schedule.
Dynamic Prices
Prices shown on our website are in US dollars. All marketing offers are based on US Dollars and may not be valid outside of the Continental US.
- International shoppers can use the country selector to adjust the currency viewed. By default, our site will attempt to detect the country from which our website is being visited and display the flag and currency.
- All product pricing is dynamically converted from US Dollars based on the exchange rate at the time of purchase.
- Duty, taxes, and shipping shown on the checkout page are in USD.
- Free Shipping offers apply to orders shipped to the continental US only. (Effective October 17th, 2022)
Taxes and duties apply
For Canadian orders, 🇨🇦 Taxes and Duties will be itemized at checkout. We ship DDP (delivered duties paid).
| Passport Rate Table: Priority DDP Rates vary by weight, the current exchange rate from USD, and ship to destination. | ||
| Weight (oz) | US Cost | CDN ( Varies with the exchange rate) |
| 1 | $9.23 | 12.00 |
| 5 | $9.56 | 12.43 |
| 10 | $9.95 | 12.94 |
During checkout, you will be able to view your shipping charge, taxes, and any applicable duties
You will see the detailed breakdown of the shipping rate, tax, and duty. paid.
Canadian Taxes
Orders shipped to Canada are subject to the Goods and Services Tax (GST) of 5 percent. The GST is calculated after customs duties have been applied.
Applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST) varies between provinces, as do the goods and services to which the tax is applied and how the tax is applied.
In Canadian provinces with a Harmonized Sales Tax (HST) (New Brunswick, Nova Scotia, Newfoundland and Labrador, Ontario, and Prince Edward Island), you'll be charged the HST rather than the separate GST and provincial sales tax.
Canadian Duties
Duties on goods vary widely.
You can estimate duty and taxes on the CBSA, Canada Border Services Agency, website.
The de minimis threshold is the monetary value for courier shipments that can enter Canada without paying duties and taxes. Under CUSMA, Canada has agreed to maintain a de minimis threshold of at least CAD$150.00 for customs duties, and CAD$40.00 for taxes.
Do you ship orders to the UK & EU? If so, how will the orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
Terms and Conditions for Orders Shipping to the UK/ EU Shipping
1. You are shopping on Stella & Dot's website (the “Merchant”).
2. If you place a Qualifying Customer Order, the Product(s) that you are purchasing will be sold first by the Merchant to Passport Global Inc (“Passport”), and then by Passport to you under these Terms and Conditions. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport to complete your Qualifying Customer Order.
3. Your Qualifying Customer Order is subject to: (1) these Terms and Conditions; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these. By placing a Qualifying Customer Order on the Merchant’s website, you understand and agree that:
3.1 You are dealing with and providing your information to Passport. Passport may contact you about your order.
3.2 If there is an error in the price listed for a Product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the Product, Passport and its nominated agents are entitled to contact you, correct the price, and/or cancel your order.
3.3 The Merchant remains responsible for handling payment for your order.
3.4 Once your payment is processed, ownership in the items will shift from Passport, to you.
3.5 Certain addresses will be ineligible for shipment, such as PO box addresses.
3.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.
3.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
3.8 You authorise Passport and its nominated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) to act as your agent to make and file customs declarations and all related actions as your direct representative, which expressly includes completing any documents, amending product or Harmonised System codes, and paying any duties, taxes or penalties required under applicable laws and regulations; (ii) to act as forwarding agent for customs import and export control purposes solely for the purpose of designating a customs broker to perform customs clearance and entry; and (iii) to redirect an order to your customs broker or other address upon request by any person whom Passport’s nominated agents and contractors believe in its reasonable opinion to be authorised.
4. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
5. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.
6. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
7. Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error that results in the processing or acceptance of a transaction in which authorization has been declined, that transaction will be void.
8. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant (Stella & Dot) in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorized to allow for returns or refunds on orders in accordance with the Merchant’s policy, including the reimbursement for the original sales prices of Products returned to the Merchant’s nominated address, this does not include refund for duty/taxes paid on import to your country. Passport may however refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against the Merchant. Where a return by the Customer is authorized by Passport or the Merchant, Passport shall also have the right to return the item to Merchant and accordingly, the Merchant shall issue a credit note to Passport and Passport shall provide a credit note to the Customer, and Passport’s direction, ownership and risk in the Products for return shall pass directly to the Merchant. Where a return is authorized by Passport or the Merchant, the Merchant shall, at Passport’s direction and acting in its name, provide a credit note to the Customer to the extent of the value of the Product(s) authorized to be returned directly to the Merchant. In relation to any return of Products to the Merchant, you authorize Passport and its nominated agents to act on your behalf and recover for its own account, any import duties and taxes. If required, you will sign any such document that is reasonably required to facilitate the return of the Products and the recovery of any import duties and taxes.
9. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:
9.1 Compliance with Applicable Laws. You certify that any Products purchased through a Qualifying Customer Order will not be imported, exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, and equivalent statutes, regulations and codes of England and Wales or the EU. It is your responsibility to know the laws of the country into which you are importing any Products that you order from the Merchant’s website. By placing a Qualifying Customer Order you certify that the import of the Products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.
9.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to the Merchant and Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by the Merchant and Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with the Merchant’s and Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.
9.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.
9.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms and Conditions at any time. Passport will ensure that the current version of these Terms and Conditions is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms and Conditions each time you make a Qualifying Customer Order. If you do not agree to any change in the Terms and Conditions, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms and Conditions .
9.5 Severability. If any or any portion of these Terms and Conditions is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
9.6 Proceedings. Any action or proceeding arising out of or relating to these Terms and Conditions must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.
9.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.
9.8 Definitions. “Member State”, “third country” and “third territories” as defined in Article 5 of Council Directive 2006/12/EEC. “Products” means those goods offered for sale via the Merchant’s website which are not of a class or description subject to any duty of excise whether or not those goods are in fact chargeable with that duty, and whether or not that duty has been paid on those goods, or prohibited or restricted goods were they to be imported into the UK, and which are not subject to any restrictions on export, sale, or transfer in violation of any Applicable Laws. “Product Prices” means the prices including VAT at the appropriate rate of the Products as held out for sale to Customer by the Merchant and accordingly, by Passport to Customer; and “Product Price” means the price of an individual Product. “Qualifying Customer Order” meets all of the following conditions:
(A) It is an order for Product or Products placed via the Merchant’s website which are to be transported from:
- a third country or territory, excluding Northern Ireland (“NI”), to an address in a Member State of the EU (e.g. USA to France);
- a third country or territory, excluding the UK, or from a Member State of the EU to an address in Great Britain (e.g. Germany to England); or
- a third country or territory, excluding NI, to an address in NI (e.g. USA to NI); and
(B) In relation to the transport of a Product or Products to an address:
- in Great Britain or NI, the total intrinsic value of the Product or Products comprising that order does not exceed £135 (one hundred and thirty-five) British Pounds Sterling, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed £135 (one hundred and thirty five) British Pounds Sterling; and
- in a Member State of the EU, the total intrinsic value of the Product or Products comprising that order does not exceed €150 (one hundred and fifty) Euros, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed €150 (one hundred and fifty) Euros.
Terms and Conditions for Orders Shipping to the UK/ EU Shipping
1. You are shopping on Stella & Dot's website (the “Merchant”).
2. If you place a Qualifying Customer Order, the Product(s) that you are purchasing will be sold first by the Merchant to Passport Global Inc (“Passport”), and then by Passport to you under these Terms and Conditions. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport to complete your Qualifying Customer Order.
3. Your Qualifying Customer Order is subject to: (1) these Terms and Conditions; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these. By placing a Qualifying Customer Order on the Merchant’s website, you understand and agree that:
3.1 You are dealing with and providing your information to Passport. Passport may contact you about your order.
3.2 If there is an error in the price listed for a Product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the Product, Passport and its nominated agents are entitled to contact you, correct the price, and/or cancel your order.
3.3 The Merchant remains responsible for handling payment for your order.
3.4 Once your payment is processed, ownership in the items will shift from Passport, to you.
3.5 Certain addresses will be ineligible for shipment, such as PO box addresses.
3.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.
3.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
3.8 You authorise Passport and its nominated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) to act as your agent to make and file customs declarations and all related actions as your direct representative, which expressly includes completing any documents, amending product or Harmonised System codes, and paying any duties, taxes or penalties required under applicable laws and regulations; (ii) to act as forwarding agent for customs import and export control purposes solely for the purpose of designating a customs broker to perform customs clearance and entry; and (iii) to redirect an order to your customs broker or other address upon request by any person whom Passport’s nominated agents and contractors believe in its reasonable opinion to be authorised.
4. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
5. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.
6. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
7. Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorisation has been declined, that transaction will be void.
8. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of Products returned to the Merchant’s nominated address, this does not include refund for duty/taxes paid on import to your country. Passport may however refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against the Merchant. Where a return by the Customer is authorised by Passport or the Merchant, Passport shall also have the right to return the item to Merchant and accordingly the Merchant shall issue a credit note to Passport and Passport shall provide a credit note to the Customer, and Passport’s direction, ownership and risk in the Products for return shall pass directly to the Merchant. Where a return is authorised by Passport or the Merchant, the Merchant shall, at Passport’s direction and acting in its name, provide a credit note to the Customer to the extent of the value of the Product(s) authorised to be returned directly to the Merchant. In relation to any return of Products to the Merchant, you authorise Passport and its nominated agents to act on your behalf, and to recover for its own account, any import duties and taxes. If required, you will sign any such document that is reasonably required to facilitate the return of the Products and the recovery of any import duties and taxes.
9. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:
9.1 Compliance with Applicable Laws. You certify that any Products purchased through a Qualifying Customer Order will not be imported, exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, and equivalent statutes, regulations and codes of England and Wales or the EU. It is your responsibility to know the laws of the country into which you are importing any Products that you order from the Merchant’s website. By placing a Qualifying Customer Order you certify that the import of the Products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.
9.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to the Merchant and Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by the Merchant and Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with the Merchant’s and Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.
9.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.
9.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms and Conditions at any time. Passport will ensure that the current version of these Terms and Conditions is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms and Conditions each time you make a Qualifying Customer Order. If you do not agree to any change in the Terms and Conditions, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms and Conditions .
9.5 Severability. If any or any portion of these Terms and Conditions is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
9.6 Proceedings. Any action or proceeding arising out of or relating to these Terms and Conditions must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.
9.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.
9.8 Definitions. “Member State”, “third country” and “third territories” as defined in Article 5 of Council Directive 2006/12/EEC. “Products” means those goods offered for sale via the Merchant’s website which are not of a class or description subject to any duty of excise whether or not those goods are in fact chargeable with that duty, and whether or not that duty has been paid on those goods, or prohibited or restricted goods were they to be imported into the UK, and which are not subject to any restrictions on export, sale, or transfer in violation of any Applicable Laws. “Product Prices” means the prices including VAT at the appropriate rate of the Products as held out for sale to Customer by the Merchant and accordingly, by Passport to Customer; and “Product Price” means the price of an individual Product. “Qualifying Customer Order” meets all of the following conditions:
(A) It is an order for Product or Products placed via the Merchant’s website which are to be transported from:
- a third country or territory, excluding Northern Ireland (“NI”), to an address in a Member State of the EU (e.g. USA to France);
- a third country or territory, excluding the UK, or from a Member State of the EU to an address in Great Britain (e.g. Germany to England); or
- a third country or territory, excluding NI, to an address in NI (e.g. USA to NI); and
(B) In relation to the transport of a Product or Products to an address:
- in Great Britain or NI, the total intrinsic value of the Product or Products comprising that order does not exceed £135 (one hundred and thirty-five) British Pounds Sterling, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed £135 (one hundred and thirty five) British Pounds Sterling; and
- in a Member State of the EU, the total intrinsic value of the Product or Products comprising that order does not exceed €150 (one hundred and fifty) Euros, or where Products comprising an order exceed that sum but are sent in separate consignments, the intrinsic value of each consignment of which the Product or Products form part does not exceed €150 (one hundred and fifty) Euros.
How To Track Your Order
Click the button in the email notification sent to you once it has shipped OR --
Sign in to your S&D account and view your order history, choose the order to track
Copy/paste the order number and click the tracking information number from the shipping confirmation into your browser.
Note* if you did not receive an email confirmation and the processing time for your order has passed, please email us at [email protected] with the order number and email address for assistance.
Xoxo,
Any items for sale as a pre-order are only valid for US customers at this time. We truly apologize for the temporary inconvenience.
There is a limitation related to International Governments for duty/tax, but we are hopeful to find a workaround for this in the future!
Thank you for your patience and support! 💛
Have a question? Please contact us at [email protected]
Hello Gorgeous!
We are very EXCITED to announce that Canadian orders will now receive FREE shipping on all orders $200 USD and above!
If you are applying a discount code after you have reached the $200 USD minimum, no worries, as the free shipping will still apply to your order 😊
See below for an example:
Order in CAD before discount: Subtotal approximately $239.97 USD
Order in CAD after discount: Subtotal approximately $189.97 USD
*When checking out for a Canadian address, the totals will automatically calculate in CAD, but the threshold to receive free shipping on orders $200+ are in USD*
Question? Please reach out to our Delight Center and we will be delighted to assist you!
We are dedicated to customer satisfaction and offer a 365-day warranty period for our products. However, we do not provide a repair service. If you discover that your purchase contains a damaged or defective item within 365 days of purchase, and the item is still available in stock, we will send a replacement free of charge. For items purchased beyond the warranty period or for custom-made pieces that we no longer carry, we regretfully cannot offer repairs or replacements. We suggest consulting a local craftsman who may be able to assist with jewelry repairs.
Customer Rewards Program
Attention Military, Responders, Medical, Teachers, and Students:
You deserve to be showered with love, support, and special treats for your dedication, guidance, encouragement, and invaluable contributions to your communities!
We are now offering a special 15% discount on Stella & Dot products (excludes Covet.) This is our special way of saying THANK YOU!
Just click here to generate your one time discount code that can be applied during the checkout process.
Discount does not stack with other coupon codes.
Limit 1 coupon per 24 hours.
Follow the three easy steps listed and you are all set!
Happy Shopping 😊
Xo,
Stella & Dot Family
Earning Points is EASY…and Redemption is Even EASIER!
Customers earn reward points based on personal spending, birthday rewards, and product reviews and follow us on social media. To make it that much better. Earn Rewards Points and Redeem on EVER.com and Stelladot.com!
Three Tiers of Rewards are Earned with a Rolling 12-month Spend
Tiers are based on a rolling 12-month spend | Member Free to Join | Insider Spend $201-$599 | VIP Spend $600+ |
Free Shipping | On orders $100+ US ($125 CAD) | On orders $100+ ($125 CAD) | On orders $85+ ($115 CAD) |
Points Multiplier (For every $ spent) | 1 | 1.25x | 1.5x |
Points will expire after 6 - 8 months of inactivity. Stay active by:
- Making a purchase
- Receiving a perk/reward - except for the birthday campaign. For example, if a customer is inactive and only receives points as part of the birthday campaign, they will be considered inactive.
- Redeeming points and coupons
- Returns: If a customer returns an item, points earned on the purchase of that item will be deducted. If a customer redeems points to purchase an item, but then returns the item, the points are restored to the customer's account.
Check your redemption History
To access your Redemption history, you can log in to stelladot.com -> Explore -> Rewards. From there you will able to see the "Rewards History" next to the "Redeem Now" button.
Happy Birthday, Gorgeous!
Style Rewards members earn $50 OFF a minimum $100 order on Stella & Dot (excludes Covet)
Promotional Details:
- Birthday Rewards is a $50 off a minimum $100 order on Stella & Dot (excludes Covet)
- You will receive a Birthday Reward email with a unique coupon code on your birthday. Copy & paste into the discount code section at check out. Your birthday discount code can also be found in your Rewards History on the Rewards page.
- Coupon code will expire one month from your birthday.
- If you enter a birthday that's within the next 30 days, your reward will be delayed until 30 days from the date of entry.
- Only the customer who originally received the reward and is logged in to their account can use the discount code.
How to earn Birthday Reward:
- If you haven't already, sign up to join Style Rewards! If you're already a member, log in to view your rewards.
- Type in your birth date, and click Add My Birthday.
How to redeem your Birthday Reward:
- On your birthday, check your email for a $50 off coupon code.
- Copy the code, and paste in the Discount Code section at check out.
- Alternatively, your birthday discount code can also be found in your Rewards History on the Rewards page.
- Copy the code, and paste it in the Discount Code section at checkout.
Enjoy!
Brand Ambassador Program 2024
Hi Gorgeous!
Love discounts and higher commissions? Ready to get rewarded? Learn all about our 2024 Ambassador Rewards Program here: Ambassador Program.
Have questions or feedback to share? Please reach out to [email protected]
Xoxo,
S&D Team
How and when you get paid and the details about the awesome discounts you receive can be found below:
Payouts
Get paid on orders placed 21+ days prior. Select your payout method each Tuesday by 11:59 PM PST: Paypal (Default) or 2X store credit for either brand. Please note that the commission will expire in 60 days if no payout method is selected.
Shop at 50% off with your store credit payout!
The more you share with customers, the more you can save on your own personal purchases. Instead of Paypal, select to get paid 2X commission via store credit and you'll essentially be saving 50% or more on your personal purchases. Just change your weekly payout settings to store credit in your ambassador dashboard Payments tab. Make sure to select which brand you'd like to shop with for your payout.
Enjoy 10% Commission on your first sale and enjoy a 10% personal discount. Enjoy 15%
commission and a 25% discount after just one customer order. Earn up to 20% off.
Discounts
Ambassador discounts are exclusive, standalone benefits, and typically cannot be combined with other discounts. Loyalty point redemptions may be combined with an Ambassador discount, but you can only use one code at a time so keep that in mind when you convert points to dollars.
25% for Ambassadors + Star Ambassadors, and 35% for Specialists!
Store Credit Payout + Ambassador Discount
Ambassador discounts will move to coupon codes based on your Ambassador Tier. Personal discount codes can be combined with one other eligible coupon code. We will still offer compelling everyday discounts with your Ambassador code and with regular site sales.
Simply apply the code at checkout when logged into your ambassador email. Code access will automatically upgrade as you advance from one tier to another.
Exclusions: Covet
COVET jewelry is typically excluded from promotions, however, you'll always have the opportunity to use your very special COVET discount, specifically made for COVET items.
10% for Qualifying Ambassadors, 15% for Ambassadors, 20% for Star Ambassadors + Specialists!
For reference, the ambassador tier personal discount rates are as follows:
Affiliates enjoy everyday personal discounts by tier. But what is the best discount of all? Affiliates can essentially shop 50% off anytime they opt to get 2X their commission payout in the form of a single-use store coupon for either stelladot.com.
Affiliates can then put profits in their pocket by reselling these goods (MAP pricing applies) or use them to thank others for referring new customers to shop with them. That's right- this essentially lets you earn up to 50% off if you choose to resell these items, or shop at 50% off if you choose to keep them! For affiliates looking to build a pop-up display and offer cash and carry sales, this is a fantastic option!
HOW TO:
STEP 1: Select a Weekly Payment Option each Tuesday, by 10 PM PST
- Go to your affiliate dashboard by logging into the main website and navigating to your account.
- Select either a Stella & Dot Store Coupon.
 |  |  |
STEP 2: Find Your Coupon Code on Wednesday, by 10 PM PST
- In the payments section of your Affiliate dashboard, under DETAILS.
- Note the details shown below the code: redeems for double when you check out.
STEP 3:
- Copy and paste this one-time use code into checkout for the store you selected.
- EXPIRATION: All codes expire 6 months after issuance.
REMINDERS:
Reset Your Payment Option Each Week. We can not reverse the method after the payout.
The coupon code only works on the selected store and this code isn't interchangeable.
Have fun shopping!
XoXo
Since our inception, we are so proud to have paid out over half a billion dollars in commission! We love flexible earnings for our Ambassadors and the life choices that enables for them! Thus, it is a top priority for our company to properly assign orders to Ambassadors. We want to ensure credit is given where credit is due!
How it works:
We use the same leading technology as other affiliate programs. We attribute orders to Ambassadors based on technology – personal links, cookies, and Ambassador referral codes!
We also make it clear for a customer to see who they are shopping with. The Ambassador's name is displayed at checkout and in the header of the website. We it to be easy for customers and for Ambassadors to feel confident we get the right orders to the amazing people sharing.
A corporate link or coupon code does not trump an ambassador cookie, link or code. All customers that allow cookies are cookied to an Ambassador for 60 days once they click on their link.
An order going to the wrong Ambassador rarely happens, but when it does it is due to a customer clicking on another ambassador link or entering another Ambassador’s referral code during checkout. An ambassador code gives a discount to a new customer, but it is also just the ambassador referral code that is used to attribute orders.
A code entered at checkout trumps a link used because it is explicitly entered by the customer during checkout, after they would have clicked on a link and been shown who they are shopping with. Even if the discount is not valid, it still credits the Ambassador who shared the code used by the customer… I hope you see how this logic benefits getting orders to the right Ambassadors and feel assured that incorrect attribution is very rare. This is possible but so unlikely it’s not worth worrying about.
Please also keep in mind that orders paid for via gift card are not commissionable. For example: If an order equals $100 and the customer uses a $100 gift card, no commission is given. If a gift card is used for partial payment, only the non-gift card portion is commissionable.
How to ensure your orders go to you
- Include your ambassador referral code and link in your social bio and email signature.
- When sharing on social include your code and link
- When messaging customers about products, including the line “ I appreciate you shopping with me. Please use my code, AMBASSADORCODE, at checkout”
- Share a cart with a customer from your site.
Why would an order not be assigned to any Ambassador at all?
If an order is not assigned to an Ambassador it is the case that:
1) the customer did not shop a link, and
2) the customer did not enter an Ambassador Referral code at checkout, and
3) the customer is not cookied to an Ambassador, and
4) the customer is not getting a subscription order originally placed with the Ambassador.
How do cookies work?
Cookies are set for 60 days. That means if someone shops your site today, they will auto credit to that same Ambassador for 60 days. Additionally, we offer a unique repeat commission-earning opportunity not often found in affiliate programs. We tie a repeat subscription order to the original Ambassador for ongoing commission. If a customer is getting a repeat subscription order, the originating ambassador will get a commission for the duration of the customer’s subscription.
Additionally, we ask a customer if they are shopping with an Ambassador at checkout to ensure they have the opportunity to assign order credit.
Could it be a mistake that a customer is not cookied to an Ambassador?
It’s possible, but very rare. Keep in mind that customers can always choose to clear their own cookies, but that is not a widespread practice and should not cause concern. The customer would have to disable cookies
If it is past 60 days, the cookie is expired and the customer is not automatically tied back to the Ambassador. The customer has to shop a link or enter the Ambassador code to get re-cookied.
Home Office Direct Orders
As a multi-channel business, in addition to our ambassador program, the home office invests in several other customer acquisition methods, resulting in orders placed directly on the website, unassociated with an Ambassador.
As an example, the home office places paid advertisements online, targeting both new and lapsed customers (those that have never shopped with us and those that have not shopped in the last 6 months+).
The presence of direct or home office orders is a function of our ad spend, not an issue with order assignment.
Have any questions or concerns? Please contact our delight center! Happy Sharing!
Hi Gorgeous!
We want to apologize for the confusion around where affiliates should log in to view account information and access the affiliate dashboard, and the affiliate community.
To access the Affiliate Dashboard, Please login directly at www.stelladot.com, and under your personal Dashboard and personal order history, You have to select Affiliate Dashboard on the list of choices.
To shop, you go to the top options on the screen so you can go back to the shop.
I hope this helps but please let us know by reaching us at [email protected]
Hugs!
We are excited to share updates and need to know info via text. In order to subscribe to legacy ambassador and affiliate texts please text GO STELLA or GO EVER to 833-268-0767
For email communication, like subscription notices, promotions, and other newsletters, go to the bottom part of the website and register your email.
Want to share a cart with your customer for easy shopping?
Follow these easy steps!
Option 1: Share a Cart with Your Code
Browse the store for your recommended products and add to cart.
Click ‘Share Cart’ and send the cart to your customer with your affiliate tracking code.
VIDEO EXAMPLE ON MOBILE
Option 2: Share Product via Affiliate Link
Browse the store for your recommended products.
Copy & Paste the Product URL to generate an affiliate link that will drive your customer directly to the product you recommend.
Located in the affiliate dashboard under ‘Marketing Tools
To ensure that you receive credit for customer orders through our brand ambassador program, it's essential that customers shop using your referral link or enter your ambassador code at checkout. Additionally, customers can add your name in the specific 'Shopping with Ambassador?' box in their cart, or make a purchase via a shared cart you've sent to them.
It's important that your name is visible to customers at the top of the website all the way through the checkout page on any device they are shopping on. Our system assigns orders to the ambassador whose name is present during the shopping session, but we cannot control customer shopping behavior, such as when they veer off pages, open new tabs, clear their cookies, or use different devices.
Please take note, we are unable to edit commissions or assign orders beyond 21 days of order placement. If there is an issue with an order not being credited to you, reach out promptly, and our delight team will be glad to assist you further. Let us know if you have any questions or concerns!
Ready to share the style you love once again? It's free to join and you'll earn sales commissions and discounts in our fun and simple Ambassador program! Simply activate your account by applying here.
To deactivate your stylist/ambassador account with S&D, you don’t need to take any action. Accounts become inactive automatically due to no customer sales. When your account has been inactive for a certain period of time, it will be deleted.
Unfortunately, we made the difficult decision to discontinue Keep Collective and engravable for the foreseeable future. At that time, we made an announcement and a corresponding article about this change. Any bracelets, slider charms, necklaces, and stone charms sold in the past few months represented the final stock remaining. We appreciate the love and support for Keep Collective shared by many of our customers, and we sincerely regret any inconvenience this may cause those seeking these items.
Terms & Policies
Stella & Dot LLC is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards up to level AA.
If you experience any difficulty in accessing any part of this website, please feel free to call us at 1-800-920-5893 or email us at [email protected] and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or that is accessible for you consistent with applicable law (for example, through telephone support).
Stella & Dot LLC (d/b/a Stella & Dot) and its wholly-owned U.S. subsidiary, Stella & Dot Jewelry LLC (collectively, “Stella & Dot”, “we”, “us”, or “our”) want your experience with us to be nothing short of fabulous. We respect the privacy of our Stella & Dot Independent Business Owners, customers and those who use our services. To this end, we have systems in place for securely managing your Personal Information. We created this Privacy Policy to help you understand the types of information we collect, how we use and disclose it, your options related to it, and our responsibilities in safeguarding it.
This Privacy Policy is incorporated into our Terms of Use. All capitalized terms not defined in this Privacy Policy have the meaning set forth in the Terms of Use.
This Privacy Policy applies to the Service, and it also applies to collection of your Personal Information from offline sources as described in this Privacy Policy.
"Personal Information" means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number.
COLLECTION OF INFORMATION
We collect Personal Information when you:
- Register to use the Service, place an order, or provide contact information to an Independent Business Owner;
- Register as an Independent Business Owner or express interest in becoming an Independent Business Owner;
- Use the Service; and
- Communicate with us.
We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.
You do not need to provide Personal Information to visit the Service. All Personal Information gathered is on a voluntary basis. If you decide to provide us with your Personal Information, we may store it through whatever means you provided such information (through our Service, Independent Business Owner, via email or facsimile, etc.). By using the Service, submitting a signed Customer Order Form to an Independent Business Owner, or submitting a new Independent Business Owner Agreement to us, you also authorize us to gather, parse, retain, use, and disclose information to provide the Service and our services as described in this Privacy Policy, unless we are notified otherwise.
Customer Online Registration. To register as a customer on our Website, you may need to provide Personal Information, such as your name, email address, and password. You may also provide other optional information, such as your month and day of birth.
Customer Information from Independent Business Owners. Customers may complete and sign a Customer Order Form at a Sales Event (Trunk Show, Design Session or Social) and provide it to an Independent Business Owner. The Independent Business Owner will submit the information to us through the Service so that we may process your order. Customers may also provide their contact information to Independent Business Owners without making a purchase, and Independent Business Owners may save such information in their contact lists on the Service. All Independent Business Owners must abide by this Privacy Policy and must not share information except in connection with their Stella & Dot business.
Independent Business Owner Registration. To register as an Independent Business Owner on our Service, you may need to provide Personal Information, such as your name, social security number, tax identification number, date of birth, email address, telephone number, postal address, and password. You may also provide other information, such as your photograph and information in your completed and digitally signed online Independent Business Owner Agreement. Upon the termination of the relationship between Stella & Dot and the Independent Business Owner, Stella & Dot will keep the Independent Business Owner’s Personal Information for lawful purposes only.
Expressing Interest in Becoming an Independent Business Owner. We collect any Personal Information included in requests to learn more about being an Independent Business Owner or Hostess. Such information may be submitted to us through the Service or via email. You may also provide Personal Information directly to a Stella & Dot Independent Business Owner.
Using the Service. We collect information you post through the Service. For example, when customers sign up for a newsletter, post a photograph, or connect with an Independent Business Owner, the Service will collect the information customers or Independent Business Owners provide in such submissions, including any Personal Information.
Making Payments. When you make payments through the Service or complete a Customer Order Form, your financial account information, such as your credit card number, will be collected by our third-party payment processors. We do not collect or store such financial account information, but we may receive information from our payment processor about the payment, such as the date and time of payment.
Social Plug-Ins. The Website may allow you to use social media plug-ins, such as Facebook’s “like” or Twitter’s “tweet” functions. The social media plug-ins collect information about you, such as your IP address, when you use them. The privacy policies of the social media services, and not this Privacy Policy, apply to any data collected by the social media plug-ins.
Social Media Pages. We may collect information about you when you visit our social media pages or other features. The social media website provider may provide us with information, including Personal Information, such as your name, email address, and other information made available to us.
Customer Support. We may collect Personal Information through your communications with our customer-support team.
Cookies and Similar Technology
We and our third party service providers, such as advertising networks and analytics service providers, may collect anonymous information automatically through the use of “cookies” and similar technology. The service providers also may collect information about your online activities over time and on other websites or apps. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website.
We use cookies to collect and store information for statistical purposes, including browsing and Service usage activity, and to improve the services we provide. For example, if you are a registered user, we will use a cookie to save your Service settings and to provide customizable and personalized services. Cookies also enable you to select products, place them in your shopping cart and purchase the items. If you select and purchase products on the Service, we keep a record of your browsing activity and purchases. Most browsers allow you to refuse cookies from websites or to remove cookies from your hard drive. If you choose to do this, you may not be able to access or use portions of the Website.
SMS Mobile Messaging
By subscribing to Stella & Dot Family of Brands mobile messages, you agree to receive recurring autodialed marketing messages to the telephone number used at the time of opt in. Message frequency may vary. Message and data rates may apply. Consent is not required as a condition of purchasing any goods or services. The mobile carriers are not liable for delayed or undelivered messages.
INFORMATION USE
We use Personal Information to:
- facilitate and improve the Service and our services;
- communicate with you; and
- promote Independent Business Owners.
We may use de-identified and aggregate information for any purpose, including for marketing purposes.
Internal and Service-Related Usage. Stella & Dot will use information, including Personal Information, for internal, administrative, and service-related purposes. We may use and retain any data we collect to provide and improve our services. For example, we use Personal Information submitted by customers to process and complete the customer’s order, including for shipping and billing purposes. We also use Personal Information submitted by Independent Business Owners to calculate and process commissions.
Communications. We use a customer’s name, mailing address, email address and telephone number for the following limited purposes:
- Sending emails for informational and operational purposes, such as account management or system maintenance;
- Monitoring and ensuring customer satisfaction, including troubleshooting problems and resolving disputes;
- Keeping you informed of new products and promotions at Stella & Dot and
- Sending you Stella & Dot newsletters.
Promoting Independent Business Owners. Stella & Dot may, from time to time, publish an Independent Business Owner’s Personal Information (for example, name, photograph, sales results and achievements) to recognize the Independent Business Owner’s achievements and help motivate other Independent Business Owners. These promotions will not contain Personal Information about customers.
Aggregate Data. We may anonymize and aggregate data collected through the Service and use it for any purpose. For example, we may aggregate usage and transaction information to provide product recommendations to Website users.
INFORMATION DISCLOSURES
We may share your information:
- with our third-party vendors and service providers;
- to refer you to an Independent Business Owner;
- to connect Independent Business Owners with other Independent Business Owners;
- to comply with legal obligations;
- to protect and defend our rights and property; and
- with your permission.
We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may share anonymous information for marketing and advertising purposes.
Vendors and Service Providers. We want to provide you with excellent service and make your Stella & Dot experience as seamless as possible. We share information, including nonpublic Personal Information, with third parties that perform services on our behalf so we can provide and improve our services. For example, we may disclose Personal Information for fraud detection and prevention. These third parties must abide by this Privacy Policy and keep nonpublic information confidential and use it only for its intended purpose.
Connect Independent Business Owners. To facilitate communications among our network of Independent Business Owners, we may share Independent Business Owners’ or prospective Independent Business Owners’ contact information with other Independent Business Owners.
Referrals. As part of our service and to make sure customer needs are met, we may refer customers to an Independent Business Owner, such as when customers are not associated with an Independent Business Owner in our systems or when customers request to host a Trunk Show. We may share customer contact information with Independent Business Owners for these purposes.
Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Service to enable the delivery of online advertising on the Service, or otherwise facilitate transmittal of information we think may be useful or relevant to you.
We may also share data collected by the Service, including email addresses, to show you and others personalized advertisements on other websites and online services and to send you marketing emails from us after you visit the Services or our social media pages and websites.
You may be able to opt out of receiving personalized advertisements from advertisers or advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations. Links to those sites are here:
Network Advertising Initiative: http://www.networkadvertising.org/choices/
Digital Advertising Alliance: http://www.aboutads.info/choices/
When you opt out of personalized advertising, you may continue to see online advertising from Stella & Dot on other websites.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as lawful requests by public authorities, including to meet national security or law enforcement requirements, and such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.
Corporate Changes. We reserve the right to transfer Personal Information in the event Stella & Dot acquires or merges with or is acquired by another company or during other corporate changes. Any information disclosed as a result of one of these events or other corporate changes will be subject to the Privacy Policy in effect at the time.
Your Permission. We may also disclose your Personal Information with your permission.
CHILDREN’S PRIVACY
We respect children’s privacy. We do not knowingly or intentionally collect or maintain Personal Information from children under age 13, and no part of the Service is directed to children under the age of 13. If you are under the age of 13, please do not submit any Personal Information to us. You should rely on a parent or guardian to assist you. If you learn that your child has provided us with Personal Information without your consent, you may alert us at [email protected]. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
INTERNATIONAL DATA TRANSFERS
Stella & Dot is a global organization, with legal entities, business processes, and technical systems that operate across borders. Stella & Dot may transfer your Personal Information to other Stella & Dot entities in the United States and elsewhere. The United States and other countries may not have the same data protection laws as in the country from which you initially provided the information. By accessing Stella & Dot websites, registering for an account, or otherwise providing Stella & Dot with your Personal Information, you consent to this transfer of your Personal Information. When transferring your Personal Information internationally, Stella & Dot will protect your Personal Information as provided in this Privacy Policy.
INFORMATION SECURITY
We take reasonable and appropriate steps, taking into account the risks involved in the processing and the nature of the Personal Information, to help protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction and that it is treated in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers or other sensitive information. Stella & Dot will NEVER ask for sensitive information via email.
By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at [email protected].
YOUR RIGHTS AND CHOICES
Where appropriate, you may review, correct, add to or delete your Personal Information through the Service if your Personal Information is inaccurate or has been processed in violation of the Principles (defined below). If you have registered with us, you will be able to view and modify information contained in your personal profile. However, for security purposes, you must contact Stella & Dot directly to change your tax identification number or social security number. You may also contact us to remove any Personal Information from our database.
Stella & Dot acknowledges that California citizens and EU individuals have the right to access the personal information that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.
COMPLIANCE WITH CANADA’S ANTI-SPAM LEGISLATION ("CASL")
You may be asked to provide your Personal Information to opt-in to receive emails about Stella & Dot’s products, promotions, special offers and company updates. This consent is sought by Stella & Dot LLC, 5820 Opus Dr, Groveport, OH 43125. You can unsubscribe at any time from these commercial electronic messages by using the “unsubscribe link” located in the email, or by contacting us at [email protected] or by mail, Attn: Privacy Administrator, 5820 Opus Dr, Groveport, OH 43125.
CHANGES TO PRIVACY POLICY AND QUESTIONS
This Policy may be amended, from time to time. If Stella & Dot decides to change its Privacy Policy, we will post those changes and revise the “Last Updated” date at the bottom on the Privacy Policy.
If you have questions about this Policy, please contact us at [email protected] or by mail, Attn: Privacy Administrator, 5820 Opus Dr, Groveport, OH 43125.
TERMS & CONDITIONS for Stella & Dot Gift Cards:
The Stella & Dot Gift Card program will go live for U.S. and Canadian customers for purchase and redemption in January 2018.
“Gift Card” shall mean an e-Gift Card or previously issued physical card, unless otherwise specified herein.
E-Gift Cards
- The Gift Card will be sent via email after approximately 2 hours of purchase to your recipient.
- A customer may purchase a Gift Card with Stella & Dot Store Credits.
- A customer may not purchase a Gift Card with Hostess Credits or Hostess Half-Offs.
- The purchase of a Gift Card in an Event counts towards Hostess Rewards for that Event. However, the redemption of a Gift Card does not count toward Hostess Rewards.
- The email address associated with a Gift Card does not have to be the email address of the intended recipient of the Gift Card.
- A Gift Card may be personalized with a custom message, maximum 150 characters.
Redemption
- Gift Cards may be used either online or at an Event. However, you may not purchase a Gift Card and use it at the same Event.
- The redemption of a Gift Card in an Event does not count towards Hostess Rewards for that Event.
- To use your Gift Card to make a purchase, enter in the Gift Card number and pin at checkout
- Any unused balance after purchase will remain on your Gift Card. If a purchase order exceeds the amount of the Gift Card, the balance must be paid with a valid credit card or by using Stella & Dot Store Credit
- You may not use more than one Gift Card for the same order
- Any returned goods purchased with a Stella & Dot Gift Card will be issued as Stella & Dot Store Credit. Please see our Return Policy for more detail
Limitation
- Gift Cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law.
- Gift Cards are issued in local currency and may only be used in the country of issuance.
- Gift Cards are issued by brand and may only be used within the same brand.
- Gift Cards cannot be used to purchase other Gift Cards.
- Gift Cards are not valid until 2 hours after the order for the Gift Card is submitted.
- Promotions and other special offers may not be used to purchase Gift Cards.
- Gift Cards are available in pre-set denominations. At this time, it is not possible to input a custom Gift Card value.
Expiration
- Gift Cards purchased in the U.S. will never expire.
Risk of Loss
- The risk of loss and title for Gift Cards pass to the purchaser upon delivery of the Gift Card to the purchaser or designated recipient, whichever is applicable. Stella & Dot will not replace lost, stolen or destroyed Gift Cards.
Fraud
- Stella & Dot will have the right to close customer accounts and bill alternative forms of payment if Stella & Dot suspects that a fraudulently obtained Gift Card is redeemed and/or used to make purchases.
Limitation of Liability
- STELLA & DOT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO STELLA & DOT GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A STELLA & DOT GIFT CARD IS NON-FUNCTIONAL OR OTHERWISE NON-USABLE, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH STELLA & DOT GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Disputes
- Any dispute or claim relating in any way to your Stella & Dot Gift Card will be resolved exclusively through final and binding arbitration before a single arbitrator instead of filing a lawsuit in court. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).
- To initiate arbitration, the initiating party must notify the other party in writing via certified mail, return receipt requested, or hand delivery within the applicable statute of limitations period. This demand for arbitration must include (1) the name and address of the party seeking arbitration, (2) a statement of the legal and factual basis of the claim, and (3) a description of the remedy sought. Any demand for arbitration by you must be delivered to Stella & Dot LLC, 8000 Marina Boulevard, Suite 400, Brisbane, CA 94005 , Attn: Legal Department.
- Class Action Waiver. You and Stella & Dot mutually agree that by entering into this agreement to arbitrate, both waive their right to have any dispute or claim brought, heard or arbitrated as a class action, collective action and/or representative action, and an arbitrator shall not have any authority to hear or arbitrate any class, collective or representative action (“Class Action Waiver”). Notwithstanding any other clause contained in this Agreement or the JAMS Rules, as defined below, any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
- Any arbitration shall be governed by the JAMS Comprehensive Arbitration Rules and Procedures (“JAMS Rules”), except as follows:
- The arbitration shall be heard by one arbitrator selected in accordance with the JAMS Rules. The arbitrator shall be an attorney with experience in the law underlying the dispute.
- In the event the parties cannot otherwise agree on a location for the arbitration, the arbitration shall take place within 25 miles of where you are located.
- Unless applicable law provides otherwise, as determined by the arbitrator, the parties agree that Stella & Dot shall pay all of the arbitrator’s fees and costs.
- The arbitrator may issue orders (including subpoenas to third parties) allowing the parties to conduct discovery sufficient to allow each party to prepare that party's claims and/or defenses, taking into consideration that arbitration is designed to be a speedy and efficient method for resolving disputes.
- Except as provided in the Class Action Waiver, the arbitrator may award all remedies to which a party is entitled under applicable law and which would otherwise be available in a court of law, but shall not be empowered to award any remedies that would not have been available in a court of law for the claims presented in arbitration. The arbitrator shall apply the state or federal substantive law, or both, as is applicable.
- The arbitrator may hear motions to dismiss and/or motions for summary judgment and will apply the standards of the Federal Rules of Civil Procedure governing such motions.
- The arbitrator’s decision or award shall be in writing with findings of fact and conclusions of law.
- Either party may apply to a court of competent jurisdiction for temporary or preliminary injunctive relief on the ground that without such relief the arbitration may be rendered ineffectual.
- Regardless of any other terms in these Terms and Conditions, claims may be brought before and remedies awarded by an administrative agency if applicable law permits access to such an agency notwithstanding the existence of an agreement to arbitrate.
General Terms
- Stella & Dot Gift Cards are issued by Stella & Dot LLC, a California limited liability company. When you purchase, receive or redeem a Stella & Dot Gift Card, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Stella & Dot Gift Card terms and conditions. Stella & Dot reserves the right to change these terms and conditions from time to time in its discretion. All terms and conditions are applicable to the extent permitted by law.
STELLA & DOT SALE TERMS
Sale Items
We try to offer very high value on our sale items and because of this, all sale items are final sale and cannot be returned or refunded. Please make sure to read all product details on sale items before purchasing.
Discount Codes
Discount codes or product credits may not be combined with other codes or offers. If trying to apply 2 codes, the offer of greater value will automatically be selected. In some cased discount codes may apply to sale items or markdowns on site.
2 for $60 Boutique
For a limited time, add any 2 items from the 2 for 60 boutique collection and pay $60 for both. Can be done multiple times, 4 for $120, 6 for $180 etc. Discount automatically applies when you add both to cart. Cannot be combined with other offers or codes. Other exclusions may apply.
Get support
- Chat with usWe look forward to assisting you! For the fastest response, please only submit one contact request. Issues are resolved in the order they are received.
- Call usWe look forward to assisting you! For the fastest response, please only submit one contact request. Issues are resolved in the order they are received.
- US: +1 888 621 2786
- CANADA: +1 877 749 0959