FREE RETURNS WITHIN 15 DAYS OF RECEIPT OF PRODUCT. If you’re not absolutely delighted with your purchase, we are happy to provide a free return on any unworn items and provide you a cash refund or store credit within 15 days of receipt of product and

FREE RETURNS WITHIN 15 DAYS OF RECEIPT OF PRODUCTIf you&#x2019;re not absolutely delighted with your purchase, we are happy to provide a free return on any unworn items and provide you a cash refund or store credit within 15 days of receipt of product and initiation of the return process. Returns or exchanges are accepted only on unworn items in resalable condition. Items that break prior to wear or have any product defects must be reported within 15 days of receipt to be eligible for a refund, exchange or replacement.&#xA0;&#xA0;Returns or exchanges are accepted on unworn items in a resalable condition. Gift cards, and sale items marked as Final Sale cannot be returned or exchanged.To return your items to Stella &amp; Dot, simply:<ol><li>Submit a return request <a href="http://returns.stelladot.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here.</a></li><li>Place your items to be returned with your packing slip in a box.</li><li>Affix your return shipping label to the outside of your box.</li><li>Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.</li></ol>DAMAGED ITEMS: PLEASE CONTACT USPlease contact&#xA0;<a href="mailto:service@stelladot.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">service@stelladot.com</a>&#xA0;directly for products arriving broken or with defect prior to initiating a returns process. For expedited service, please include proof of defect via either a photo or video. This is required for issuing a replacement or refund.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}">&#xA0;Examples of manufacturer&#x2019;s defect:&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">Breakage&#xA0;&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">Non-functional clasp&#xA0;</li><li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">Abnormal discolorations (beyond normal variations in natural stone colors)&#xA0;</li><li data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">Jump ring or chain link that is not closed properly&#xA0;</li><li data-aria-level="1" data-aria-posinset="5" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">Different from described length&#xA0;or size&#xA0;</li></ul>Missing, Lost or Wrong Item?&#xA0;Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 10 days from your delivery date and the product will be replaced.&#xA0;Items Not Eligible for Refund&#xA0;Any worn items, all engraved or custom pieces, gift cards, and any markdowns are considered final sale and are not eligible for return or exchange. For missing or lost items in shipment, a replacement will be issued; they are not eligible for immediate refund. Other exclusions may apply.&#xA0;&#xA0;Sale Items&#xA0;We try&#xA0;to offer&#xA0;very high&#xA0;value&#xA0;on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before&#xA0;purchasing.&#xA0;Gift with PurchaseIf you are returning an order that includes&#xA0;a free gift&#xA0;with purchase, we require that the&#xA0;free gift&#xA0;is&#xA0;returned as well. If the&#xA0;free gift&#xA0;is not returned with the order, the return amount&#xA0;will&#xA0;be&#xA0;adjusted for the&#xA0;retail&#xA0;value&#xA0;of the gift.&#xA0;Refund&#xA0;Processing&#xA0;When you refund to Store Credit or original payment, we will also include initial outbound shipping up to one time. Your refund will be processed upon receipt of your returned item at our Distribution Center. Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us.&#xA0;Where can I locate a return shipping label?<ul><li>Once a return is submitted, the system will email you a return shipping label. If you did not receive the label, be sure to check your spam or junk folders, or contact your Ambassador to request a copy. You can also reach out to the Delight Center via chat or email at service@stelladot.com</li></ul>Can I return something purchased with a coupon or credit?<ul><li>Yes. We&#x2019;ll provide your refund in the form of Store Credit in the amount paid for the item. You will just need to set up an account online and we&#x2019;ll take care of the rest.</li></ul>Can I edit or update my order once I&#x2019;ve submitted it?<ul><li>Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.</li></ul>My item is on back order. Can I cancel it?<ul><li>Yes. If your item is on back order and hasn&apos;t yet shipped, you can cancel your order for a full refund. Please contact the Stella &amp; Dot Customer Support to assist you with this.</li></ul> PROMOTIONS &amp; DISCOUNTS&#xA0;All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be combined with other discount codes. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and time frameDo we offer price adjustments?<ul><li>At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.</li></ul>

Return Policy, Cancellations & FAQs

All sale items are final sale and are not eligible for return or exchange, unless damaged upon arrival. If you need assistance with an item purchased on sale, please email the order details and your concern to service@stelladot.com.

All sale items are final sale and are not eligible for return or exchange, unless damaged upon arrival.&#xA0;If you need assistance with an item purchased on sale, please email the order details and your concern to <a data-fr-linked="true" href="mailto:service@stelladot.com" style=" text-decoration: none !important;">service@stelladot.com</a>.

Final Sale Items

Stella & Dot takes pride in the quality and craftsmanship of our pieces and we want you to be 100% satisfied with all of your Stella & Dot purchases. If, for whatever reason, your Stella & Dot piece is damaged or breaks during normal wear due to a de

Stella &amp; Dot takes pride in the quality and craftsmanship of our pieces and we want you to be 100% satisfied with&#xA0;all of&#xA0;your Stella &amp; Dot purchases.&#xA0;If, for whatever reason, your Stella &amp; Dot piece is damaged or breaks during normal wear due to a&#xA0;defect&#xA0;in material or workmanship, we will repair it&#xA0;or&#xA0;provide&#xA0;a product of equal value if we&#xA0;are unable to repair it.&#xA0;After&#xA0;120 days, there is a $10 per item replacement fee plus $5.95 for shipping and handling.&#xA0;Lost items or items damaged beyond normal wear and tear are not covered under our replacement policies.&#xA0;Please contact service@stelladot.com&#x202F;for more information. Fine Jewelry is excluded. If you are inquiring about a return within 15 days of purchase, please see our <a href="https://help.stelladot.com/en-US/return-policy-cancellations-and-faqs-578988">return policy here</a>.&#xA0;

2 Year Warranty

We look forward to assisting you! For the fastest response, please only submit one contact request. Issues are resolved in the order they are received.

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