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Return Policy, Cancellations & FAQsUpdated 3 days ago

FREE RETURNS WITHIN 15 DAYS OF RECEIPT OF PRODUCT

If you’re not absolutely delighted with your purchase, we are happy to provide a free return on any unworn items and provide you a cash refund or store credit within 15 days of receipt of product and initiation of the return process. Returns or exchanges are accepted only on unworn items in resalable condition. Items that break prior to wear or have any product defects must be reported within 15 days of receipt to be eligible for a refund, exchange or replacement.  

Returns or exchanges are accepted on unworn items in a resalable condition. Gift cards, and sale items marked as Final Sale cannot be returned or exchanged.

To return your items to Stella & Dot, simply:

  1. Submit a return request here.
  2. Place your items to be returned with your packing slip in a box.
  3. Affix your return shipping label to the outside of your box.
  4. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.

DAMAGED ITEMS: PLEASE CONTACT US

Please contact [email protected] directly for products arriving broken or with defect prior to initiating a returns process. For expedited service, please include proof of defect via either a photo or video. This is required for issuing a replacement or refund. 

Examples of manufacturer’s defect: 

  • Breakage  

  • Non-functional clasp 

  • Abnormal discolorations (beyond normal variations in natural stone colors) 

  • Jump ring or chain link that is not closed properly 

  • Different from described length or size 

Missing, Lost or Wrong Item? 

Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 10 days from your delivery date and the product will be replaced. 

Items Not Eligible for Refund 

Any worn items, all engraved or custom pieces, gift cards, and any markdowns are considered final sale and are not eligible for return or exchange. For missing or lost items in shipment, a replacement will be issued; they are not eligible for immediate refund. Other exclusions may apply.  

Sale Items 

We try to offer very high value on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing. 

Gift with Purchase

If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order, the return amount will be adjusted for the retail value of the gift. 

Refund Processing 

When you refund to Store Credit or original payment, we will also include initial outbound shipping up to one time. Your refund will be processed upon receipt of your returned item at our Distribution Center. Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. 

Where can I locate a return shipping label?

  • Once a return is submitted, the system will email you a return shipping label. If you did not receive the label, be sure to check your spam or junk folders, or contact your Ambassador to request a copy. You can also reach out to the Delight Center via chat or email at [email protected]

Can I return something purchased with a coupon or credit?

  • Yes. We’ll provide your refund in the form of Store Credit in the amount paid for the item. You will just need to set up an account online and we’ll take care of the rest.

Can I edit or update my order once I’ve submitted it?

  • Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.

My item is on back order. Can I cancel it?

  • Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact the Stella & Dot Customer Support to assist you with this.


PROMOTIONS & DISCOUNTS 

All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be combined with other discount codes. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and time frame

Do we offer price adjustments?

  • At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.


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